Terms and Conditions
Making A Purchase
We accept all major credit and debit cards. You may also send your credit card information via phone or fax where once payment has been authorised your details will be shredded and placed in a secure collection bin. We must receive payment of the whole of the price for the goods that you order before your order can be accepted. For web orders we will confirm that your order has been accepted by sending a receipt email to you at the email address you provide in your order form. If your order is made using the telephone then we shall send a layout of your plaque via fax or email. We will require a confirmation either by email or fax that the house sign we are producing is correct. We will then confirm acceptance of the order and these terms and conditions apply to such an order. Our acceptance of your order brings into existence a legally binding contract between us. For telephone orders acceptance of delivery of the goods shall be deemed conclusive evidence of your acceptance of these terms and conditions. The prices payable for goods that you order are as set out in our website or as quoted by our customer services representative on the telephone.
Cancellation by us
We reserve the right to cancel the contract between us if:
- we have insufficient stock to deliver the goods you have ordered;
- we do not deliver to your area; or
- one or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.
- if you are unable to make payment with your credit card or your card issuer does not authorise payment.
- If we do cancel your contract we will notify you by telephone or email and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.
Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact address at 2A Winchester Avenue, Blaby, Leicester, LE8 4GZ or by e-mail to firstname.lastname@example.org.
The contract between us shall be governed by and interpreted in accordance with English law and the English courts shall have jurisdiction to resolve any disputes between us.
All prices unless expressly stated are inclusive of VAT at the rate of 17.5%. Credit Card Security All credit card numbers are encrypted when the order is placed using 128 bit encryption SSL Secured. We do not see or store any customer credit card details, as all payment is received through SagePay, our secure payment partner
All of our products carry a 12 month warranty. We recommend that customers follow our installation instructions accurately to promote a trouble free product life. This does not affect your statutory rights. We reserve the right to inspect claims under the above warranty prior to any settlement being authorised.
Abode House Signs do not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping basket once you have selected an item, to store delivery addresses and to store your personal details. NO CREDIT CARD DETAILS ARE STORED ON OUR SYSTEM. These remain encrypted with our secure payment partner SagePay.
Each Adobe House Sign is a bespoke item, for any supply of goods made to the consumer's specifications or clearly personalised or which by reason of their nature i.e. a personal, business name or address, therefore cannot be returned or refunded. If your order is damaged in anyway once you receive it i.e. broken or cracked, please email or phone us straight away and DO NOT attempt to fit the house sign, we will replace the damaged goods straight away. (We are unable to replace damaged goods if you have tried to fit them). Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
Shipping And Handling
Delivery costs are detailed on the website except for certain locations. Any additional costs will be notified to you by email or if the order is by telephone then any additional delivery costs will be advised of at the time the order is made. All packages are sent via Royal Mail Recorded Delivery where a signature will be required upon delivery.
All House Signs will be received within 7-14 days. We will deliver the goods ordered by you to the address you give us for delivery at the time you make your order. You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.
All orders whether 'Free delivery' or 'Charged delivery ‘ refer to an order being sent to a given address ONCE only. We reserve the right to request any subsequent delivery costs from the customer, if the item is returned to us due to failed delivery. We will not refund or replace goods that are delayed in transit due to any reason including industrial action by third parties. If the goods we deliver are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you phone us on 0116 2784844 with full details of the problem, within 10 working days of the delivery of the goods in question. If you do not receive goods ordered by you within 30 days of the date on which you ordered them, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 40 days of the date on which you ordered the goods. If you notify a problem to us under this condition, our only obligation will be, at your option:
- to make good any shortage or non-delivery;
- to replace or repair any goods that are damaged or defective.
Events beyond our control
We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. Reaching Us If you need to reach us, please email us on email@example.com., alternatively, you can call on 0116 278 4844 (International +44 116 2784844) or fax us on 0116 278 4645 or write to us at 2A Winchester Avenue, Blaby, Leicester, LE8 4GZ United Kingdom.